We planned a 5 day vacation to Universal for our children's Christmas present. In an effort to keep the cost down I booked Sun Country, even with the mixed reviews. Booking easy. Check-in easy with courteous employees. The cabin was clean and the stewardesses friendly. I want to add that I am terrified of flying and normally drive to Orlando from Nashville, so I was especially worried. We had a great experience. Crossing my fingers that the return is as good. In regards to paying for items ala carte, we didn't mind. The 4 of us packed in 2 suitcases for 5 days and took no carry-ons. We still saved nearly $1000 over booking with a big carrier, which gave us the extra money to upgrade to a nicer hotel. Thanks Sun Country!